Community Engagement Manager, HE/CPE

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Community Engagement Manager, HE/CPE

Location:

Annapolis, MD

Description:

Company Description Quality Matters (QM) is an international organization that is recognized as a leader in quality assurance for online education. QM is a nonprofit organization comprised of a dedicated staff that works together virtually-from cities all over the United States-to support everyone's quality assurance goals. ResponsibilitiesThe Community Engagement Manager is responsible for developing and implementing strategies to increase member engagement in Quality Matters (QM), with a strong focus on member engagement with QM products, services, events and retention for Higher Education (HE) and Continuing and Professional Education (CPE) members. This role involves direct outreach, creating meaningful interactions, developing information assets, and providing guidance and value to members through various materials, initiatives, events, and communication channels. The primary responsibility of the Community Engagement Manager is to support the mission of Quality Matters through implementation of the strategic goals and objectives of the organization relative to member growth and engagement. Essential DutiesIn fulfillment of the responsibilities, the Community Engagement Manager will: Plan, execute, evaluate, and report on community engagement for HE and CPE members Develop and execute a comprehensive engagement plan to enhance member satisfaction and engagement with QM products and services in support of the QM strategic plan and goals. In coordination with QM Senior Analyst, monitor and analyze member engagement metrics to identify trends and actionable areas for improvement. Use and maintain an up-to-date CRM database in Salesforce, tracking member interaction and participation. Provide regular reports to the leadership team on engagement activities and outcomes. Lead member engagement activities and advise QM on member needs and perspectives Work closely with Member Services personnel to align engagement efforts with growth strategies, supporting the onboarding of new members and the membership renewal process. Manage membership meetings and support events, including webinars, member events at conferences, and networking opportunities. Serve as the primary point of contact for current member inquiries and feedback, ensuring timely and effective resolutions. Connect members to staff in other service departments for specific needs or for engagement opportunities. Foster strong relationships with members, understanding their needs. Advocate for members' interests within the organization and its service units. Serve as a facilitator of the Introduction to QM course. Serve as the QM staff representative to the QM Instructional Designers Association. Co-Chair QM Awards. Serve as Subject Matter Expert on HE and CPE members for monthly HE and QMC newsletters and other QM publications, for surveys and research projects, and for enhancement or development of new products and services. Support the staff liaison to the Quality Matters Academic Advisory Council Meetings in planning, platform hosting duties, and summarizing meetings as requested. Develop and deliver informational resources for member engagement Develop and disseminate information assets and presentations to members to support and increase engagement with QM products and services. Collaborate with marketing and creative services teams to create targeted campaigns and content that resonate with the membership base. Repurpose identified consulting tools for DIY use, in collaboration with the Director of QA Implementation Solutions, and introduce QM consulting services to members. Collaborate as a member of the Quality Matters Team Coordinate and cooperate with Quality Matters staff to ensure Quality Matters mission, programs, products and services are consistently presented in a strong, positive image to relevant stakeholders. Participate in weekly staff meetings. Attend in-person QM conferences and any required organizational or planning meetings. Other Duties as Assigned Required Qualifications Self-starter, capable of being productive in a fast-moving virtual office environment with the following qualifications and desired skills: Bachelor's degree with a minimum of 3 years of experience in member engagement, customer/client service, or related roles within a non-profit, education, or association environment. Minimum of 5 years of experience working with, or within, higher education institutions. Experience with QM standards, products, and services. Disciplined self-starter, highly productive in a virtual environment, as evidenced by past success. Excellent interpersonal and communication skills, both written and verbal, with significant communication experience in a virtual work environment. Demonstrated ability to create professional information assets and to create and deliver effective presentations. Strong organizational skills and time management skills, including the ability to adjust to changing priorities, handle multiple tasks, and meet deadlines consistently. Creative thinker with a passion for member satisfaction and relationship building. Team player with the ability to work collaboratively across departments. This position may require occasional travel for events and conferences. Preferred Qualifications Experience with implementing QM in a higher education institution and/or in the Quality Matters Coordinator role. Masters degree or equivalent education Technology Proficiencies Demonstrated proficiency with Microsoft Office Suite, Google applications, and Adobe Acrobat Pro Ability to continuously learn new software packages that support the goals of QM (including QM's proprietary systems (QM Data and MyQM), file management systems (Alfresco), and virtual meeting tools (Zoom). Ability to use basic graphic design software (e.g. Canva, DesignWizard, etc.) and presentation tools (e.g. google slides) to create professional information resources. Familiar with CRM software and data analysis tools. Learning Management Systems (Instructure Canvas). Additional Information QM operates a virtual office, and this will be a remote, home-based position. Applicants must reside permanently in one of the following states to be considered for this position: CT, FL, IL, IN, KS, KY, MD, MI, MO, NC, NH, NM, NV, OH, OR, PA, SC, TN, TX, or WA. Candidates outside of these states need not apply. You should also have access to reliable high-speed internet.This full-time remote position is At-Will, with a salary range of $65,330 - $73,496 annually, based off of a 40-hour work week, minimum, paid in biweekly increments. This position is eligible to participate in QM's competitive benefits package including medical, dental, vision, life, long-term disability, 401(k), 12 paid holidays, paid vacation and paid sick leave. Work Environment and Physical Demands This job operates in a telecommuting and/or home office environment. The work in this role is conducted primarily through the use of computers or computer-based and internet technology as well as other office productivity machinery such as a computer printer. As such, the job is largely sedentary and requires continual and sustained operation of a computer. The person in this position frequently communicates with peers, colleagues and staff in both synchronous and asynchronous modalities. Must be able to exchange accurate information. This role requires occasional travel to conferences and meetings.Regardless of physical location, all QM employees are required to be available to attend the synchronous core schedule of Monday through Friday, 10:00 am to 3:00 pm, EST and participate in weekly staff meetings.

Company:

QM Quality Matters

Posted:

May 18 on ApplicantPRO

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Community Engagement Manager, HE/CPE | Manager in Executive Job at QM Quality Matters in Annapolis1

Community Engagement Manager, HE/CPE

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