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FRONT DESK CLERK (FT - $14/Hr)
Location:
Tampa, FL
Description:
This job description reflects managements assignment of essential functions; and nothing in this herein restricts managements right to assign or reassign duties and responsibilities to this job at any time. Summary Ensures guest satisfaction by providing courteous and efficient service; Responsible for the accurate registration, posting of charges, and check-out of guests; Adheres to specific Brand Standards as required. Essential Job Duties Greets guests with genuine and warm spirit of hospitalityRegisters (Check-in) guests in an efficient manner, following Baywood & Brand standards, securing proper method of paymentPosts transactions to guest and master accountsReviews guest account balance, ensuring that payment is securedReconciles discrepancies between Property Management System (PMS), Housekeeping reports and registration cardsReviews arrivals and blocks special requestsProcesses required reports, including down time, high balance, etc.Monitors and restocks sundry shop, ensuring consumed items are paid for; Follows established procedure for removal of expired items.Handles guest requests and concerns in a courteous and efficient mannerCoordinates the delivery of guest services by other hotel departments and outside businessesProcesses all incoming and outgoing reservation and cancellation requests in a timely and efficient mannerPrepares guest amenities, and ensures delivery in a timely mannerHandles in-house guest reservation requests such as extension, late check-out, and rebookingHandles check-out procedures swiftly and accurately and assists guests on departure.Maximize room revenue and occupancy levels through suggestive selling for upsell potential and walk in guestsStores guest luggagePresents to guests accurate information regarding marketing programs applicable to the hotel, local area, and all hotel functions and outletsHandles departmental cash drawer, accounting of monies, credit card receipts, guest accounts, and other forms of credit and cash handling guidelinesMaintains information and communication sources such as, log book, franchise directories, checklists, and electronic communicationOperates Private Branch Exchange (PBX switchboard) equipment to handle incoming calls, outgoing calls, wake up calls, do-not-disturbs and the paging of guests, all while maintaining guest and staff privacy and securityOperates the franchise terminal and performs designated maintenance tasksMaintains procedures for credit control and handling of financial transactionsMaintains guest safety & privacy by adhering to established proceduresIssues safety deposit boxes for guest use, following security protocolMonitors key box, issuing keys to the appropriate staff members. Logs all transactionsCompletes brand specific log and follows brand and Baywood protocol for guest complaints, including escalation to management if needed, and completed follow upAdheres to departmental communication through the effective use of staff meetings, log books, and bulletin boardsCoordinates emergency procedures including evacuations, immediately notifying management of such occurrencesAssists with the relocation of guests, when necessaryAssists other departments during slow periodsAdditional duties may be added at any time at the discretion of management Consistently models the behavior of a Baywood Ambassador who: Maintains a professional image, including appearance, verbiage, and body language, at all timesWarmly greets both guests and coworkers (using the 10/5, first and last rule) every time they come in contactActively listens to guests, responding appropriately to their questions and/or concerns. Seeks guidance and/or assistance from others to ensure satisfactionFosters teamwork by offering assistance to others, as neededContinuously monitors the surroundings at work, in order to identify any cleanliness, safety, security, or building upkeep issues. Reports discrepancies to the proper departmentContributes to a safe work environment by following proper safety guidelines in matters of attire, utilizing protective gear, and following safety proceduresRecommends other Baywood properties to our guests, when appropriateConsistently demonstrates ourIts My Pleasureservice philosophy by identifying and seizing each golden opportunity to exceed guest expectations Skills/Qualifications Education: High School diploma Certifications / Licenses: TIPS, or similar approved, alcohol server training certification (as required) Experience: Previous hotel Front Desk experience preferred; however, ability gained through 2+ years related employment (customer service) or on-the-job training may substitute for actual Front Desk experience. Additional Skills: Ability to multi-taskAbility to communicate effectively, both written and oralBilingual (Spanish & English) preferred, depending on geographic marketAbility to work the shifts required for the positionAbility to learn and adhere to Brand & Baywood Hotels standardsAbility to take information from various sources and determine a responsible course of actionAbility to understand interdepartmental relationshipsAbility to operate office equipment and industry specific software (PMS)Ability to remain calm during stressful situations Physical Demands Walking and Standing:100% (Must be able to stand for the entire shift, usually 8 hours)Sitting:RarelyBending, Stooping, Reaching:OccasionallyLifting, Push/Pull:40 lbs infrequentlyDriving:RarelyTraveling:None Environmental Conditions: Inside:Protection from weather conditions but not temperature changesOutside:Rarely
Company:
Home2 Suites By Hilton Tampa Westshore Airport
Posted:
May 3 on Equest
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More About this Listing: FRONT DESK CLERK (FT - $14/Hr)
FRONT DESK CLERK (FT - $14/Hr) is a Clerical Front Desk Clerk, Front Desk Receptionist Job at Home2 Suites by Hilton Tampa Westshore Airport located in Tampa FL. Find other listings like FRONT DESK CLERK (FT - $14/Hr) by searching Oodle for Clerical Front Desk Clerk, Front Desk Receptionist Jobs.
FRONT DESK CLERK (FT - $14/Hr) is a Clerical Front Desk Clerk, Front Desk Receptionist Job at Home2 Suites by Hilton Tampa Westshore Airport located in Tampa FL. Find other listings like FRONT DESK CLERK (FT - $14/Hr) by searching Oodle for Clerical Front Desk Clerk, Front Desk Receptionist Jobs.